Frequently asked questions

We are a digital marketing agency. We help businesses get found, get understood and get chosen online, through five services:

• Web development: marketing websites and online stores
• Social media marketing: strategy, content, community and paid social
• Content creation: copy, photography and video
• App development: mobile and web apps
• Tech solutions: tools, automation and integrations

Most clients combine a few. We can do one or all of them.

Tech startups, local businesses and luxury brands. Different stages and budgets, the same need: a digital presence that looks the part and brings in the right customers.

Tell us what you’re working on through our contact form. A rough idea is enough. We reply by email within 24 hours to set up a first conversation.

Yes. Your first consultation is free, with no obligation. It usually takes about 30 minutes, by video call or phone. We listen to what you need, ask questions and tell you honestly whether we’re the right fit.

Nothing formal. If you have them, these help us give you useful advice sooner:

• What you want to achieve, and how you’ll know it worked
• Who your customers are
• Websites, brands or accounts you admire
• A budget range and any deadlines

If you don’t know yet, that’s fine. Working it out is part of the job.

Yes. We work with clients worldwide. Meetings happen by video call, work is shared online, and we agree meeting times that suit your time zone.

Websites come in fixed-price packages, from R4,000, listed with everything they include on our Pricing page. Prices in South African rand, including VAT.

Everything else, such as social media, content, apps and larger custom builds, is priced individually. Once we’ve discussed the scope of work, we send you a written quotation with exactly what’s included and what it costs. Nothing starts until you’ve approved it, so there are no surprises.

That depends on the scope, and on how quickly we receive content and feedback. As a guide:

• Website packages: 10 to 20 business days, depending on the package, once we have your deposit and your content
• Online store: 6 to 10 weeks
• Social media set-up and first month of content: 2 to 3 weeks
• Automation or integration project: 1 to 4 weeks
• Mobile or web app: 3 to 6 months

Larger projects get an agreed timeline in the quotation, and we keep you updated against it.

For projects, we invoice 50% before work starts and the balance on completion, before launch. Ongoing monthly services, such as social media management or the Care Plan, are invoiced monthly.

We accept EFT (bank transfer). For international clients, we agree the currency and payment method in the quotation.

Every project follows the same simple shape:

• Listen: we learn about your business, your customers and your goals.
• Plan: we agree the scope, the timeline and what success looks like.
• Make: we design and build, sharing work early so you can steer it.
• Launch: we go live and hand over everything you need.
• Improve: we look at what’s working and recommend what to do next.

As involved as you want to be. We need you at the key moments: the first conversation, approving the plan and giving feedback on the work. We do the rest, and we’ll always tell you when we need something from you.

Yes. You can start with one service, like a new website or a month of social content, and add more later. Where services work better together, we’ll say so, but we’ll never push a package you don’t need.

Yes. Each service on our Services page links to a project write-up with the brief, what we did and the results.

Every site we build has strong search foundations: fast loading, clean structure, readable on every screen, and the titles, descriptions and technical set-up search engines look for.

Rankings also depend on your content, competition and time, and no one can honestly guarantee a first-place ranking. We’ll tell you what’s realistic for your market and how to improve over time.

Yes. We design for phones first and test on every screen size, because that’s where most of your visitors will find you.

Yes. We set up a content management system (CMS) where it makes sense, and show your team how to change text, images and products without calling us.

Yes. We can improve what you have rather than start again, whether that’s a refresh of your website, your brand guidelines applied more consistently or new life for your social channels. We’ll recommend a rebuild only when it’s the better use of your money.

Yes, paid social campaigns are part of our social media marketing service.

We run campaigns on Facebook, Instagram, TikTok and LinkedIn. Your ad budget is separate from our management fee: it’s paid directly to the platform from your own ad account, so you always see exactly what’s spent.

We agree what success looks like before we start, such as enquiries, sales, bookings or reach, and report against it. Social media clients get a monthly report with plain-English recommendations, not just numbers.

Yes. We don’t disappear after launch. We can look after updates, fixes and improvements, and help you get more from what we built.

Every website and app includes 30 days of free support after launch, to fix anything that isn’t working as it should. After that, you can add the Care Plan (send us changes, we do them within 2 business days), or pay for updates as you need them at R450 per hour, quoted in advance.

You do. Once the final invoice is paid, the website, designs and content we create for you are yours. Third-party items, such as fonts, stock images and plugins, stay under their own licences, which we set up in your name wherever possible.

Your domain name and your social media and advertising accounts should always be in your name. If they aren’t yet, we’ll help you set that up.

Yes. We treat everything you share with us as confidential, and we’re happy to sign a non-disclosure agreement (NDA) before you share the details.

We use it to reply to you and discuss your project. We never sell it, and we won’t add you to marketing emails unless you separately agree. Our Privacy Policy explains exactly what we keep, for how long, and your rights.